How quickly will your team contact me after booking?
Our team will contact you within one business day to confirm your preferred collection window and final booking details.
Guest Room Storage
Frequently Asked Questions
What is included in Guest Room Storage?
Each Guest Room Storage booking includes collection, secure climate-controlled storage for two large suitcases, return delivery within a 3-week plan, and SGD $150 of Storage Protection included.
Can I store more than two suitcases?
Yes. The Guest Room Storage plan includes two large suitcases. Additional large suitcases can be added for SGD $13 each. Please select the number of additional suitcases when booking or contact us if you need help.
What is the maximum weight per suitcase?
Each suitcase must be fully packed and must not exceed 25 kg at collection. This keeps handling safe and your booking eligible for pickup.
Can I only store clothes in my suitcases?
No. You can use your suitcases for many suitable household belongings that are taking up wardrobe, cupboard or drawer space, such as clothes, shoes, bags, books, toys, bedding, towels and seasonal decorations. Everything must fit securely inside a fully closed suitcase and comply with our weight and prohibited-items rules. Please check “What items can’t I store?” below or contact us if you are unsure.
What items can’t I store?
For safety and legal reasons, suitcases must not contain food or perishable goods, liquids that may leak, alcohol, medicines requiring controlled storage, illegal substances, weapons, ammunition, fireworks, explosives, flammable or combustible materials, gas canisters, damaged or recalled batteries, toxic or corrosive chemicals, live plants or animals, cash, jewellery, passports, important documents or other high-value valuables. Please contact us before booking if you are unsure whether an item is suitable for storage.
How do I request a return later?
After collection, contact our team to request return delivery. We will schedule the return within your 3-week storage plan based on your preferred window and operational availability.
Can I extend my storage?
Yes. If you need your suitcases stored beyond the original 3-week plan, contact us before your scheduled return. We can explain the available monthly storage options and confirm the additional cost. Extensions are subject to availability and are not confirmed until agreed by our team.
How does Storage Protection work?
Every Guest Room Storage booking includes SGD $150 of Storage Protection at no extra charge. Additional Storage Protection can be added in increments of SGD $100 for SGD $5 per 3-week plan. Full coverage terms, exclusions and claim requirements will be provided before your booking is confirmed.
When will I be charged?
The 3-week plan is payable upfront once your booking is confirmed. Any additional suitcases, Priority Collection or Storage Protection top-up will be included in the confirmed total.
How can I pay?
We will send payment instructions when your booking is confirmed. Payment can be made by PayNow or credit card.
What happens if payment is overdue?
We will contact you if a payment becomes overdue. Collection, return or continued service may be paused until the outstanding balance is settled. Any additional handling or extended-storage charges will be communicated before they are applied and remain subject to our service terms.
Can I request collection sooner than the standard lead time?
Yes. Standard collection is available from two business days ahead. Priority Collection provides next-business-day collection for SGD $25. For same-day collection, please call or WhatsApp us to check availability.