How quickly will you contact me after I register interest?
We will add you to our Wardrobe Pod interest list and contact you when bookings open.
Wardrobe Pod
Frequently Asked Questions
When will Wardrobe Pod launch?
We are currently assessing customer interest and preparing the service for launch. Register your interest and we will contact you when bookings open.
What is included in a Wardrobe Pod?
Every Wardrobe Pod includes hanging storage for up to 30 garments, two storage boxes for shoes, bags or accessories, secure climate-controlled storage, one breathable protective cover for your garments, and Storage Protection up to SGD $100.
Can I store more than 30 garments?
Yes. Each Wardrobe Pod includes storage for up to 30 hanging garments. You may add up to 20 additional garments at indicative pricing of SGD $1.20 per garment per month, for a maximum total of 50 garments.
Can I add more storage boxes?
Yes. Two storage boxes are included with every Wardrobe Pod. Additional storage boxes are expected to be available at launch pricing of SGD $11 per box per month.
How are my hanging garments protected in storage?
Once your garments arrive at our warehouse, they are placed on the Wardrobe Pod rail and covered with a breathable protective cover. This helps keep your clothing clean and protected while allowing appropriate airflow during storage.
How are my garments transported to the warehouse?
Your hanging garments are transported in a protective garment box to help keep them organised and protected during transit to our warehouse.
Can you deliver the storage boxes before collection?
Yes. If you need more time to pack, we can arrange an earlier delivery of your storage boxes and garment transport packaging, followed by collection on a separate date. A one-time SGD $12 delivery charge is expected at launch. We will confirm this option when bookings open.
Do my belongings need to be ready when you arrive?
Yes. For standard collection, your belongings should be sorted and ready to place into the provided packaging when our team arrives. The standard collection includes approximately 20 minutes for handover and packing assistance. Please request advance packaging delivery if you expect to need more preparation time.
How will I know what is stored?
When Wardrobe Pod launches, your booking confirmation and storage order will record the quantities collected. A photo inventory feature is coming soon and will allow customers to view images of stored items through the customer portal.
How does Storage Protection work?
Every Wardrobe Pod includes Storage Protection up to SGD $100. Additional Storage Protection is expected at launch pricing of SGD $5 per month per extra SGD $100. Full coverage terms, exclusions and claim requirements will be provided before bookings open.
How do I request returns later?
Once your account is active, your customer portal will allow you to request a return with our team. Until the portal is available, you may contact us directly by WhatsApp or email.
When will I be charged?
No payment is required to register interest. Billing details will be shared when Wardrobe Pod bookings open.
How can I pay?
Payment methods will be confirmed at launch. Registering interest does not require payment.
What happens if payment is overdue?
We will contact you if a payment becomes overdue. Collection, return or continued service may be paused until the outstanding balance is settled. Any additional handling or extended-storage charges will be communicated before they are applied and remain subject to our service terms.
Can I request collection sooner than the standard lead time?
Collection scheduling opens when Wardrobe Pod bookings launch. Register interest and we will update you when collection slots become available.