FAQS
Frequently asked questions
What can I store with Simple Smart Storage?
We store practical household and personal items that are clean, safe and suitable for storage, such as clothes, books, seasonal items, toys, décor, keepsakes and other everyday belongings that fit the selected service requirements.
What items are not allowed?
Customers must not store cash, jewellery or high-value valuables, illegal or stolen goods, weapons, hazardous, explosive or flammable materials, perishable food, liquids likely to leak, live plants or animals, medicines or goods requiring controlled or special temperature conditions, wet, damp, mouldy or infested items, or anything that could damage other stored property or the facility.
How does collection work?
For each booking, we arrange a suitable collection window and collect the items from your address as part of the service. Collection timing depends on the selected service and operational availability.
What is Storage Protection?
Storage Protection up to SGD 150 applies to the relevant storage service. It is subject to the applicable service terms and exclusions, customers should not store unusually high-value or irreplaceable items, and final claims handling is subject to review and verification.
Do I need to pay before my booking is confirmed?
Payment is due as part of the booking process where applicable. A booking or payment may remain Pending Verification until payment is verified by Operations. Submitting payment details or a payment declaration does not itself mean payment has been verified, and service confirmation remains subject to successful booking and payment verification.
How do returns and recalls work?
Flexible Storage recall fees are Standard Recall: SGD 15 and Express Recall: SGD 25. 6 Months Upfront includes 1 free Standard Recall, 12 Months Upfront includes 3 free Standard Recalls, and Monthly includes 0 free Standard Recalls. Return and recall slots are subject to operational availability.
What happens if I need to cancel?
Customers may cancel before collection is dispatched. If cancelled before collection is dispatched, any amount paid for the cancelled service should be refunded. Once collection has started or been completed, charges for services already performed are non-refundable. Any future unused storage or service charges should be handled in accordance with the specific booking or plan terms. Refunds may take normal payment-processing time.
Is the service available at all times?
Service availability depends on the chosen product, the address and the operational schedule. Collection, access, return and recall slots are subject to operational availability and any service-specific timing already published for the relevant service.
Service-specific FAQs